If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, the General Data Protection Regulation (GDPR) applies to your use of our Service.
Lawful Processing: We process your personal data only on the basis of consent, contract performance, legal obligation, or legitimate interests.
Data Minimization: We collect only the data necessary to provide the Service.
International Transfers: If your data is transferred outside the EEA, we ensure appropriate safeguards such as Standard Contractual Clauses are in place.
Data Protection Officer: For GDPR-related inquiries, contact us through the support channel in the application.
Right to Lodge a Complaint: You have the right to complain to your local data protection supervisory authority.
CCPA Compliance (California Residents)
If you are a resident of California, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information.
Categories of Information Collected: Identifiers (name, email), commercial information related to web-service account or subscription details, where applicable, and usage data (how you interact with the Service).
No Sale of Data: We do not sell your personal information to third parties.
Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you.
Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
Right to Opt-Out: Since we do not sell data, no opt-out is necessary. We also do not engage in "sharing" as defined under the CCPA.
How to Submit a Request: Contact us through the support channel in the application. We will verify your identity and respond within 45 days.
Data Processing Agreement (DPA)
For users who require a formal Data Processing Agreement to meet their organizational compliance requirements, one can be made available upon request. Please contact us through the support channel in the application to request a copy.
Cookie Policy
The Service uses essential cookies and similar technologies to maintain user sessions and ensure proper functionality. We do not use tracking or advertising cookies. Where non-essential cookies are used, consent is obtained in accordance with applicable law.
Data Security Measures
All data in transit is encrypted using TLS (Transport Layer Security).
Authentication tokens are securely managed and never stored in plaintext.
Access to user data is restricted to authorized personnel on a need-to-know basis.
Where a paid hatchEZ web service is purchased, payment data is processed by our third-party payment provider. The hatchEZ iOS application does not process payments or collect full payment card information.
Regular security reviews are conducted to identify and address vulnerabilities.
Data Breach Notification
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay, and in any case within 72 hours of becoming aware of the breach, as required by GDPR Article 33.
Children's Privacy
The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.
Contact
For any compliance, data protection, or privacy questions, please reach out through the support channel available within the application. We are committed to addressing your concerns promptly and in accordance with applicable law.